Terms and conditions.

1. Scope and application

These terms and conditions (the “Terms”) govern the provision of website design, build, and (where applicable) maintenance services by siteBloom (“we”, “us”, or “our”) to the customer (“you”). By engaging either of our service plans, you agree to be bound by these Terms.

siteBloom operates as a sole trader registered in the United Kingdom.

Any questions concerning these Terms should be directed to hello@sitebloom.uk.

2. Services

We provide the design, build, and (where applicable) ongoing maintenance of a bespoke website for your business, in accordance with the plan you select.

2.1 Plan 01 — Build & maintain. A bespoke website built specifically for your business, hosted on our infrastructure, with ongoing edits, updates, and support included for the duration of the plan. Fees: £100 setup plus £49 per month, subject to a minimum term of twelve (12) months. Source code ownership transfers to you at the end of month twelve in accordance with clause 9.

2.2 Plan 02 — Build & handoff. A bespoke website built specifically for your business, transferred to your control upon completion. Fees: £899, payable as a single sum. Source code ownership transfers to you upon launch.

For the purposes of these Terms, “site” means the bespoke website together with its underlying source code. Advanced functionality (including but not limited to e-commerce, booking systems, account areas, and custom integrations) and copywriting beyond minor refinement do not form part of the standard scope, and will be quoted separately if requested. Logo design and photography are excluded from scope; we can recommend specialists where required.

3. Customer obligations

You agree to provide us with the following in a timely manner:

• The information requested in our onboarding form, completed accurately and in full;
• Reasonably prompt feedback during the build phase. Where we receive no response from you for a period exceeding fourteen (14) days, we reserve the right to pause the build until communication resumes;
• Payment of all fees in accordance with clause 4;
• Lawful use of the site. The site shall not be used to promote any activity unlawful under the laws of England and Wales, infringe the intellectual property rights of any third party, or be used for harmful purposes.

Where any required information or materials have not been provided, we will request them. Persistent failure to respond may result in suspension of work.

4. Fees and payment

4.1 Plan 01. The setup fee of £100 is payable by debit or credit card upon signup. The monthly fee of £49 is payable by direct debit, commencing from the date of launch. The setup fee covers the initial build; the monthly fee covers hosting, maintenance, updates, and support.

4.2 Plan 02. A single payment of £899 is payable by debit or credit card upon signup.

4.3 VAT. siteBloom is not currently registered for Value Added Tax. No VAT is therefore charged on invoices. We will notify you in writing should this position change.

4.4 Late payment. Where a direct debit collection fails, we will re-attempt collection and notify you accordingly. Where payment remains outstanding for seven (7) days from the due date, we reserve the right to pause action on edit requests, although the live site will continue to operate. Where non-payment continues for thirty (30) days, we reserve the right to suspend the site or terminate this agreement in accordance with clause 13.

5. Term and termination by the customer

5.1 Plan 01. By signing up to Plan 01, you commit to a minimum term of twelve (12) months of service. Following the minimum term, you may terminate this agreement at any time by providing thirty (30) days’ written notice by email.

You may not terminate during the minimum term. Where you cease payment or seek to terminate during the minimum term for any reason not attributable to a material breach by us, you shall remain liable for the balance of the remaining months of the minimum term, payable as a lump sum, together with any chargeable work already performed.

The minimum term is necessary to make the £100 setup fee and low monthly rate commercially viable. This requirement is set out in the onboarding form and confirmed in the launch email.

5.2 Plan 02. Plan 02 comprises a single payment with no ongoing obligation, and accordingly there is no agreement to terminate.

6. Refunds

You may request a full refund of any payment made within seven (7) days of payment, without obligation to provide a reason.

Following the expiry of the seven-day cooling-off period, all payments are non-refundable. Monthly fees are non-refundable in respect of the current billing month, irrespective of the date of cancellation within that month.

The cooling-off period is provided for genuine changes of intention. After this period, work has typically commenced on your project, and accordingly fees are retained.

7. Variations and additional work

7.1 Included edits (Plan 01). Edits which can be described in a single sentence and do not require new content from you are included within the monthly fee. Examples include: updating opening hours, replacing an existing photograph, amending a price, correcting a typographical error, adding a new testimonial, or amending a menu item. Such edits will be completed within five (5) working days.

7.2 Chargeable work. Work which requires new content, new design decisions, additional pages, additional functionality (including booking, ordering, account areas, or custom integrations), or substantial rewriting of copy will be quoted separately. Our standard rate is £50 per hour, billed in thirty-minute increments. All chargeable work will be quoted in writing in advance, and no chargeable work will commence without your written approval.

7.3 Classification. Where there is any ambiguity as to whether a request constitutes an included edit or chargeable work, we shall discuss the matter with you and reach agreement before any chargeable work commences.

8. Service levels

We aim to provide response times exceeding industry norms, as follows:

• Initial enquiries: acknowledged within twenty-four (24) hours of receipt;
• Edit requests: acknowledged within two (2) working days; included edits completed within five (5) working days;
• Critical issues (including but not limited to the site being wholly unreachable): responded to within twenty-four (24) hours, and remedied as soon as reasonably practicable;
• Quoted work: delivered in accordance with the timeline agreed in writing prior to commencement.

The above service levels apply on weekends and bank holidays.

Exceptions. The above service levels are suspended in the following circumstances:

• Pre-notified absence. Where we will be unavailable for three (3) or more consecutive days, we shall provide reasonable advance notice, and service levels are suspended for the duration of the notified absence.
• Force majeure. Service levels are suspended for any period during which performance is prevented or impeded by circumstances beyond our reasonable control, including but not limited to illness or third-party infrastructure failures.

9. Intellectual property and ownership

9.1 Plan 01. Ownership of the source code of the site shall transfer to you with effect from the conclusion of month twelve. We shall add you as a collaborator on the relevant GitHub repository to evidence this transfer. While you remain on the monthly plan, we shall continue to host and maintain the site as before. Upon subsequent termination, we shall transfer the live deployment to your own hosting account at no additional cost.

9.2 Plan 02. Ownership of the source code shall transfer to you with effect from launch. We shall add you as a collaborator on the relevant GitHub repository upon the site going live.

9.3 Scope of handover. Handover comprises transfer of source code, transfer of the live deployment (where applicable), and answers to reasonable setup questions during the changeover period. Source code is provided in standard HTML, CSS, and JavaScript.

9.4 Exclusions from handover. Handover does not include training in the use of GitHub, Vercel, or other third-party infrastructure tools. Such tools are documented by their respective providers, and a developer may be engaged to assist with day-to-day changes if preferred. The ongoing monthly plan is intended for customers who do not wish to manage these tools directly.

9.5 Customer-owned assets. Your domain name shall remain registered in your own name with your own registrar at all times. We do not own or hold customer domains. The same principle applies to all third-party accounts (including Google Business Profile, social media accounts, and payment systems).

9.6 Third-party content. Any third-party content incorporated into the site (including typeface licences, stock photography licences, and third-party plugins) remains subject to the licence terms of the relevant rights holder. We shall identify such items where relevant.

10. Hosting

The site shall be hosted on Vercel, a major cloud hosting provider. SSL certificates and standard security measures are provisioned automatically.

We do not offer a formal uptime guarantee. Hosting reliability is dependent upon the underlying Vercel infrastructure. Where we propose to undertake any work which may temporarily affect site availability, we shall provide reasonable advance notice. Unscheduled interruptions shall be addressed in accordance with the critical-issue service level set out in clause 8.

11. Data and privacy

We process the personal information you provide during onboarding and ongoing communication for the purposes of providing the services. Our processing of personal data is set out in our privacy policy.

You shall be responsible for:

• The accuracy of any content you instruct us to publish;
• Maintaining your own backups of source content (including photographs and copy). We maintain the site code in GitHub; original assets remain your responsibility;
• Compliance with the UK General Data Protection Regulation and the Data Protection Act 2018 in respect of any personal data your site collects from your customers (including, without limitation, contact form submissions, which are delivered to your nominated inbox);
• Compliance with cookie and tracking law in respect of any analytics or tracking tools you instruct us to install (including Google Analytics, Meta Pixel, and similar).

Where the site is to incorporate features handling more sensitive data (including authentication, customer accounts, or online payments), the additional responsibilities and costs shall be discussed and agreed in writing prior to implementation.

12. Limitation of liability

Subject to the remainder of this clause:

12.1 Aggregate liability. Our aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

12.2 Excluded losses. We shall not be liable for:

• Indirect, consequential, or special losses, including but not limited to loss of profits, loss of bookings, loss of reputation, or loss of business opportunities;
• Losses arising from the acts, omissions, or failures of third-party service providers (including Vercel, your domain registrar, or your email provider);
• Losses arising from your own acts or omissions (including misconfiguration of DNS, deletion of your own content, or disclosure of account credentials);
• Losses arising from inaccuracy or non-compliance of content provided by you.

12.3 Non-excludable liability. Nothing in these Terms shall operate to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

12.4 Insurance. We maintain professional indemnity insurance in respect of our services.

13. Termination

13.1 Termination by you. You may terminate this agreement in accordance with clause 5. Plan 01 customers may terminate at any time after the twelve-month minimum term by providing thirty (30) days’ written notice. Plan 02 does not give rise to an ongoing agreement capable of termination.

13.2 Termination by us. We may terminate this agreement on written notice in any of the following circumstances:

• Non-payment of fees continuing for thirty (30) or more days;
• A material breach by you of these Terms;
• A request from you to perform any unlawful act;
• An irretrievable breakdown of the working relationship, provided that we shall first use reasonable endeavours to resolve any underlying issues.

13.3 Consequences of termination by us. Where we terminate this agreement, we shall (where reasonably practicable) provide thirty (30) days’ notice, assist you in exporting your content, and transfer hosting and source code to your nominated accounts.

13.4 Cessation of trading. In the event that siteBloom ceases to trade, we shall use all reasonable endeavours to transfer your site to your own hosting prior to wind-down. Your domain shall, in any event, remain in your ownership.

14. Variations to these Terms

We reserve the right to amend these Terms from time to time to reflect changes in our service offering or applicable law. Where any amendment constitutes a material change (being any change affecting your rights or our obligations in a material respect), we shall provide you with at least thirty (30) days’ written notice prior to the change taking effect.

Where you do not accept a material change, you may terminate this agreement with effect from the date the change takes effect, notwithstanding that you remain within the twelve-month minimum term, and no early-termination charges shall apply.

15. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For all matters relating to this agreement, your account, billing, or general enquiries, please contact us using the following details:

• Email: hello@sitebloom.uk
• WhatsApp: message us

siteBloom is a sole trader registered in the United Kingdom.

Last updated: 5 May 2026